Shipping policy

OPTIMISE HEALTH HUB – SHIPPING POLICY
Effective as of 9th February 2026

Optimise Health Hub currently ships within Australia only.

Because we supply both physical and digital products, shipping and delivery timeframes may vary depending on the type of product purchased.

---

### 1. ORDER PROCESSING TIMES

Orders are processed during business days (Monday–Friday, excluding public holidays).

Some products are shipped directly from third-party wholesalers, while others are dispatched from the Optimise Health Hub clinic. As a result, items within the same order may be shipped separately.

Estimated processing times:

- Wholesaler-supplied products: within 3 business days
- Products shipped from the Optimise Health Hub clinic: within 3 business days
- Digital products: Delivered via email or download link immediately after purchase confirmation.

Processing times are estimates and may vary during busy periods.

---

### 2. SHIPPING METHODS

Physical products are shipped via standard Australian postal or courier services. A tracking number will be provided where available.

Shipping timeframes after dispatch are typically:

- Metro areas: 2–6 business days
- Regional or remote areas: 4–10 business days

Delivery times are estimates only and are not guaranteed.

---

### 3. MULTIPLE SHIPMENTS

If your order contains items from different suppliers (e.g. wholesaler and clinic stock), you may receive multiple parcels at different times. Separate shipping charges may apply where stated at checkout.

---

### 4. SHIPPING COSTS

Shipping costs are calculated at checkout based on order size, weight and delivery location. Any free shipping promotions will be clearly stated on the website.

---

### 5. DELIVERY RESPONSIBILITY

Once an order has been dispatched, responsibility for delivery lies with the postal or courier provider. Optimise Health Hub is not responsible for delays caused by:

- carrier delays
- incorrect address details supplied at checkout
- weather events
- public holidays or peak delivery periods

Customers are responsible for ensuring their delivery address is correct at the time of purchase.

---

### 6. LOST OR DAMAGED PARCELS

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us at hello@optimisehealthhub.com.au as soon as possible with:

- your order number
- photos (if damaged)
- delivery details

We will work with the shipping provider to investigate. Your rights under the Australian Consumer Law remain unaffected.

---

### 7. DIGITAL PRODUCT DELIVERY

Digital products (including meal plans, ebooks, PDFs and online resources):

- are delivered electronically
- do not incur shipping fees
- are accessible via email link or download after payment is confirmed

If you do not receive your digital product within 30 minutes of purchase, please contact us.

---

### 8. INTERNATIONAL ORDERS

We currently do not ship outside Australia.